Job requirements for Service Advisor
- Ability to adhere to Wentworth Automotive Core Values.
- Exceptional customer service skills.
- An ability to build relationships with customers and team members.
- Strong organization skills with the ability to prioritize and manage time efficiently.
- Valid drivers license and a clean driving record.
- Strong aptitude for working with computers and new technology.
- Excellent typing skills.
- Work cooperatively and effectively with others as part of a team.
- Courteous and clean telephone voice with an enthusiastic personality.
- Strong knowledge of English grammar.
- Professional appearance.
- Driven to set and achieve challenging goals.
- Willingness to learn in a culture that encourages improvement and growth.
What you will be doing as a service advisor
- Continuous communication with our customers before, during, and after the service.
- Gathering information from customers and communicating their concerns to the technicians.
- Communicating technician findings with our customers in a concise informative manner.
- Educating customers on the features and benefits of preventative maintenance.
- Generating repair and maintenance estimates for parts and labor.
- Answering phones and scheduling reservations.
- Participating in continuing education.
- Contacting vendors and ordering parts.
- Creating invoices and taking payments including credit cards, checks, and cash.
- Working with technicians to coordinate the flow of vehicles through the shop.
